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A Step-by-Step Guide to Deleting Your Shopify Account: Insights for Web Design Agencies


As a web design agency, it’s important to have a thorough understanding of the processes involved in managing e-commerce platforms. Shopify, a popular e-commerce platform, offers various features and functionalities. However, there may be instances where clients decide to delete their Shopify accounts permanently. In this article, we will provide you with a comprehensive guide on how to delete a Shopify account permanently. Stay informed and assist your clients effectively in managing their e-commerce presence.


As a web design agency, it’s crucial to be well-versed in the procedures related to managing e-commerce platforms like Shopify. While Shopify offers numerous benefits for online businesses, there might come a time when a client decides to permanently delete their Shopify account. In this blog post, we will guide you through the step-by-step process of deleting a Shopify account permanently, enabling your web design agency to assist your clients effectively in managing their online presence.


  1. Considerations Before Deleting a Shopify Account

Before proceeding with the deletion process, it’s essential to evaluate the implications and consequences of permanently deleting a Shopify account. Advise your clients to back up all their data, including products, customer information, and order history. Deleting a Shopify account will result in the loss of all data associated with it. Ensure your clients understand the impact this may have on their business operations and make an informed decision.


  1. Accessing the Shopify Account

To begin the account deletion process, ensure that you have the necessary credentials to log in to the Shopify account. Access the Shopify login page and enter the account’s email address and password. If necessary, complete any additional authentication steps, such as two-factor authentication, to gain access to the account.


  1. Account Cancellation and Data Backup

Once logged in, navigate to the “Settings” section of the Shopify admin dashboard. Select “Billing” from the dropdown menu and then click on the “Cancel subscription” button. Follow the prompts to cancel the subscription and proceed with the account deletion process. Before confirming the cancellation, remind your clients to back up any crucial data they wish to retain.


  1. Initiating the Account Deletion

After canceling the subscription, navigate to the “Settings” section once again and select “Billing.” Scroll down to the bottom of the page and click on the “Close store” button. A popup window will appear, providing information about the permanent deletion of the Shopify account. Review the information and click on the “Close store” button to proceed with the deletion.


  1. Confirming the Account Deletion

To finalize the account deletion, Shopify will require confirmation from the account owner. The account owner will receive an email containing a link to complete the deletion process. Advise your clients to click on the link and follow the instructions provided. They may need to enter their password or other authentication details to confirm the account deletion.


  1. Post-Deletion Steps

After the account deletion is confirmed, inform your clients about the additional steps they should take. Recommend removing any Shopify-related code or scripts from their website and updating their DNS settings if necessary. It’s also essential to inform any relevant third-party services and partners about the account closure to ensure a smooth transition.



Understanding the process of permanently deleting a Shopify account is crucial for web design agencies. By following the step-by-step guide outlined in this article, you can assist your clients in managing their e-commerce presence effectively. Remember to inform your clients about the considerations, back up their data, and guide them through the account cancellation and deletion process. By providing comprehensive support during this process, you can maintain strong relationships with your clients and help them navigate their e-commerce journey successfully.

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